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2 Quotes on Customer Experience
Finally managed to read through the Fall 2011 issue of M/I/S/C focussing on Customer Experience. Just 2 quotes from Will Novosedlik, VP Brand & Design Thinking at Idea Couture. “The emotional state...
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1 Thought (was 10 Predictions) for 2012
This originally started as 10 predictations for 2012, but while thinking about and refining it, these turned into one thought / prediction with several proof points. The Rise of the User Experience –...
View ArticleHow to … do customer service in the age of social media
Considering the recent hick-up (see here or here) in McDonald’s attempt to create a social media campaign the new report “Future of Customer Service: The Rise of The Social Customer” might come handy.
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Mobile Monday Munich: Mobile Security and the Smartphone
The interesting presentations and discussions of yesterday’s Mobile Monday in Munich on “Mobile Striptease: Your Mobile under Attack: Privacy & Security” definitely need a follow-up. Yesterday...
View ArticleFollow-up on Predictions: Mobile Payments
Collecting a few bits and pieces around mobile payments over the last weeks as follow-up on the 2012 Predictions. Google Wallet It just seems that Google wallet is taking some personal (via...
View ArticleConsumers want simplicity
Great article on Forbes online on why consumers favor simplicity over engagement, e.g. social networks. A lot of interesting links included showing how simplifying the decision making can improve...
View ArticleStarbucks picks Square for payments
Great news for mobile payment startup Square. As reported by AllThingsDigital Starbucks picks Square for payment and invests in the company. Success of an excellent and elegant end-to-end mobile...
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Apps vs. Mobile Web (Chart of the Day)
Over at BusinessInsider the Chart of the Day: “Apps More And More Important Than Mobile Web” reveals some interesting statistic. Mobile applications become more important for people compared to the...
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Know Thyself: Customer Privacy everywhere, or NOT
Today – or actually yesterday – seems to be the day where everything comes together on customer privacy 1 – Some lengthy discussion (at TheNextWeb and iMore) about Verizon’s (and other mobile...
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Design Thinking: The Wallet and Mastercard
Mastercard announced to release a next generation display card in Singapore. The interactive payment card has a built-in display and touch sensitive buttons. This plays very well with two design...
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Corporate Culture – Seeing the Iceberg
Corporate Culture is an interesting, important, influential, but hard to capture topic. Dave Gray did a great job at the Dare Conference 2013 – with the presentation now available here – talking about...
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